Email us
For any question, reach us at hello@gyft-box.com. We aim to reply within one business day.
Whether you have a question about an order, want to partner with us, or just want to say hello, our team is here to help.
Get Help
Quick answers about receiving and watching a GyftBox video.
How does the recipient get their video?
They receive an email with a link to a private page where the video plays. The subject line starts with the sender’s name, followed by “has sent you a GyftBox”. If you chose a send date, it goes out on the morning of that date.
They opened the link but the video isn’t ready yet
Their video is still being prepared. The page checks for itself every few seconds and swaps the player in as soon as it’s ready, so there’s no need to refresh or open the link again.
Can they keep the video or watch it again?
Yes. The link keeps working, so it can be revisited any time, and there’s a Download video button under the player that saves the video to their device.
The video plays but there’s no sound
The video never starts on its own, so press play rather than expecting it to autoplay, and check the device isn’t muted. The soundtrack is part of the video itself.
The recipient can’t find the email
Ask them to search their inbox for “GyftBox” and to check their spam or junk folder, as a first message from a new sender can land there. If it still hasn’t arrived, email us and we’ll resend it.
Track or change an order
You can view and edit your order (before it ships) on the See Your Order page using your order number and email.
Partnerships
Interested in offering GyftBox to your customers? Visit our Partners page to get started.