Terms of Service
Last updated: 28th September 2026.
Using GyftBox
By placing or redeeming an order you agree to these terms. You are responsible for making sure the recipient details, personal message and delivery information you provide are accurate.
Orders and payment
Prices are shown at checkout and confirmed in your order confirmation email. Payment is taken securely at the time of purchase. An order is only confirmed once payment has been received.
Changes to your order
You can edit your order details from the See Your Order page up until the point your order is produced and shipped (or, for digital gifts, delivered). Once an order has shipped or been delivered, it can no longer be changed.
Redemption codes from our partners
If you received your GyftBox redemption code from one of our partners (for example, the venue or ticket seller you bought your experience from), the code is valid until the end of the day after your event date. Any unused code expires after that and can no longer be redeemed. The event name, venue and date on these codes are provided by the partner and cannot be changed when you redeem. If any of these details are wrong, please contact the partner you bought from.
Delivery
We aim to deliver physical GyftBoxes and send digital gifts by the dates shown for your order. Delivery timings are estimates and may be affected by third-party carriers.
Cancellations and refunds
If you need to cancel, contact us as soon as possible. Because each GyftBox is personalised, cancellation may not be possible once production has started.
Contact
For any questions about these terms, email hello@gyft-box.com.