Help & troubleshooting
Quick fixes for common issues while you create your GyftBox.
Microphone & voice recording
The recorder says microphone access was unavailable
Your browser blocked access to the microphone. This is almost always a permission setting rather than a fault with your device.
- Look for a microphone or camera icon in your browser's address bar and choose Allow.
- On iPhone or iPad, open Settings, then Safari (or your browser), and make sure Microphone is allowed.
- On Android, open your browser's site settings and allow the microphone for gyft-box.com.
- Close any other app or tab that might be using the microphone, then reload the page.
Once you have allowed access, tap Record voice message again.
My recording stopped on its own
Voice messages are capped at 60 seconds, so recording stops automatically when you reach the limit. If you need to say more, keep it concise or record again and lead with the most important part.
I can't hear my recording when I play it back
If the playback is silent, try the following:
- Turn your device volume up and make sure it is not on silent or muted.
- Check you were not covering the microphone while recording.
- Use the Delete button and record again in a quiet spot.
- If you are on a work or school device, the microphone may be restricted by an administrator.
Video preview & playback
The preview video won't play
Most playback issues clear up with one of these steps:
- Reload the page and give the video a few seconds to load.
- Check your internet connection - a weak signal can stop the video loading.
- Try a different browser such as the latest Chrome, Safari, Edge or Firefox.
- Disable any ad blocker or privacy extension for this site, then reload.
The preview looks different to what I expect
The preview reflects the details you have added so far. If something looks wrong, step back through the form to check your message and recipient details, then return to the preview.
Checkout & payment
My payment won't go through
If checkout will not complete:
- Double-check the card number, expiry date and security code.
- Make sure the billing details match those held by your bank.
- Your bank may need you to approve the payment in your banking app.
- Try again in a few minutes, or use a different card or device.
Your card is only charged once the order is confirmed. If you see a pending amount that did not complete, it is released automatically by your bank.
I lost my progress before paying
For your security, gift details entered in the form are not stored until your order is placed. If the page was closed or reloaded, you will need to re-enter your details. Recordings stay only in the preview until you continue.
Still stuck?
Have a general question instead? Read our FAQ. For anything else, email us at hello@gyft-box.com or visit our Contact page. We aim to reply within one business day.